Collection Processes Optimization
The client wanted to optimize collection processes to improve recovery and create strategies to manage customer write-offs more effectively
RHK transformed the client’s collections process by leveraging analytics, consumer behavior and enhancing the customer interaction strategy.
RHK focused on transforming the client’s collections process by embedding predictive analytics and making changes to the customer interaction strategy. Key aspects of the RHK Solution:
Customer Interaction Strategy
The client achieved a 37 per cent improvement in debt collection in three months.
By deploying predictive analytics, RHK Recovery Group was able to fulfill the client’s business objectives and helped achieve the following outcomes: