What Information We Collect and How We Use That Information
We collect the following categories of information.
We collect contact information on our website from visitors and our clients who wish to obtain information or support, or to purchase and/or use our services. Contact information is provided via browser forms or online order forms, and includes first name, last name, e-mail address, job title, name of the organization, country, state/region and phone numbers (fax, cell and/or landline), technical requirements, and other information necessary for us to properly respond. This contact information is used by our sales, support and services teams to contact our site visitors and clients, as appropriate, so that we can provide the requested information, support, or services.
We collect billing and payment information which may include a purchase order number, an account number, or instructions for wire transfers and/or ACH transfers (online and offline). We use third party credit card processors that collect, process and store credit card numbers, expiration dates, security codes and related information through their own websites and subject to their privacy policies. All of the foregoing information is used to prepare and send invoices, make and receive payments, and manage accounts.
We receive from our clients and/or collect from debtors (i.e., companies that owe our clients a financial debt), information regarding the debtor that is necessary in order to collect such debts on our client’s behalf including the source, date and amount of the debt, any liens and other documentation regarding the debt, physical address and contact Information for the debtor and the debtor’s attorney, and banking, and other financial information regarding the debtor. We also collect and receive credit information regarding the debtor from our clients when they use our services, and through other lawful means in accordance with applicable laws. We use the debtor Information to provide the services.
We also collect website health diagnostics, and technical logging information.
Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visits to our site and other sites as described under “external sites” below. If you do not want us, any third party or the website to place a cookie on your hard drive, you may be able to turn that feature off on your device. Please consult your Internet browser’s documentation for information on how to do this, such as by using your browser in private mode to block cookies, If you decide not to accept cookies from our site, the site may not function properly.
In an ongoing effort to better understand our users and the site, we might analyze your information in aggregate form to operate, maintain, manage, and improve the website This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our Services and the website to current and prospective business partners and to other third parties for other lawful purposes.
Disclosure to Public Authorities:
We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Opt-Out for Direct Marketing; Email Management:
You may manage your receipt of marketing and non-transactional communications by clicking on the link located on the bottom of any RHK Recovery Group marketing email and following the instructions found on the page to which the link takes you. You cannot opt out of receiving transactional e-mails related to your account or purchase orders.
Retention of personal information:
How we protect your Information:
Links to External Sites: